Order Processing & Shipping

Due to the recent announcement of the 5 day lockdown in WA from February 1st there may be some delays with processing of orders, however we are working as quickly as possible whilst following all health advice. 

Orders made after 20th January will be shipped from February 1st in time for Valentine's Day, due to high order volume. 

Please allow for 1-3 business days for processing at our fulfilment centre before your order is shipped. Please allow 4-5 business days for processing during sale periods, due to higher order volume. Orders placed after 12pm Friday WAST will start processing the following Monday. Shipping times are calculated after processing and after the item has shipped. Once orders are placed they cannot be changed. All orders include a dispatch and track notification which will be delivered via email.

Liquid Luxury is not responsible for unforeseen delays due to the Australian Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once items have been scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen or damaged items with the appropriate Postal Carrier.

All domestic orders are shipped via Australia Post. We offer free standard shipping (5-7 business days from dispatch date) or express shipping for an additional $15 (1-3 business days from dispatch date).

For international orders, all applicable custom fees, taxes and duties are the sole responsibility of the customer as Liquid Luxury does not collect these prior to shipment. Please contact your country’s customs office for respective charges and rates on packages coming outside of your country. We offer a flat rate of $20 for Australia Airmail (untracked, up to 20 business days from despatch date) or Express Courier (tracked, up to 10 business days from despatch date ) for $30.